Online Reputation

Reviews, ratings and replies: how to look after your business’s reputation on Google.

Recently Published

Person typing on a laptop with the Google homepage open on the screen, on a wooden desk with a cup of coffee beside it.

Online Reputation

How people search on Google before visiting a physical store

Many people search Google before heading out to buy: here's how to show up right when they're making up their minds.

Juliana Simões

09/24/2026 • 7 min read

Person using a smartphone and a laptop at the same time, connected to multiple digital devices.

Online Reputation

Local digital presence: what it is and how to build it for multi-location businesses

A weak digital presence at a single location hurts the entire chain, so here's how to structure yours at scale.

Rebeca Araújo

09/18/2026 • 10 min read

3D illustration of a purple bar with three yellow stars and two empty purple stars, representing a 3-out-of-5-star Google review, with a speech bubble on the right.

Online Reputation

How to respond to Google reviews: a guide to best practices

Learn how to respond to positive reviews, negative reviews, and ratings with no comment on Google.

Juliana Simões

09/17/2026 • 8 min read

Person holding a smartphone with star ratings and scores floating above the screen, representing online reputation.

Online Reputation

How one location’s Google reputation affects your entire franchise network

See how to protect your franchise's reputation.

Rebeca Araújo

09/16/2026 • 9 min read

3D Google icon on a lilac background, with the logo in red, yellow, green, and blue.

Online Reputation

How to ask customers for Google reviews

Learn how to ask for, manage, and respond to Google reviews so your local business stands out.

Rebeca Araújo

07/31/2026 • 8 min read

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