2023 marked a positive turnaround for retail, driven by improvements in inflation, dynamism in credit, and the job market. The fusion of the digital and physical worlds through omnichannel commerce proved to be a winning strategy, emphasizing the need for a strong and optimized local presence. Physical stores are reinventing themselves, transforming into hybrid centers of experience, distribution, and collection, seamlessly integrated with online commerce. The path to continuous growth in retail lies in the efficient adoption of omnichannel strategies, smart utilization of customer data, adaptation to new digital and marketing trends, and commitment to sustainability.
4%
increase in revenue with the adoption of omnichannel strategy.
(source: Relatório Varejo 2023)
66%
is the number of customers who prefer to make a return or exchange directly at the physical store address.
(source: IHRSA)
R$ 1 tri
was the revenue of the retail sector in Brazil in 2022.
(source: SBVC)
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Data as allies in store planning
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Data from official Google platforms
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